FAQ
Orders & Shipping
Where do you ship?
We ship worldwide. Delivery options and times are shown at checkout based on your location.
How long does shipping take?
Italy: 1–3 business days
EU: 3–7 business days
Worldwide: 5–14 business days
How can I track my order?
You’ll receive a tracking link via email once your order is shipped.
Do you offer free shipping?
Yes. Free shipping is available for:
Italy: Orders over €100
International: Orders over €200
Returns & Exchanges
What’s your return policy?
Returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.
How do I start a return or exchange?
Email us at tribalegojtt@gmail.com with your order number and request. We’ll walk you through the process.
Are returns free?
Return shipping is the buyer's responsibility unless the item is faulty.
Sizing & Fit
How do I choose the right size?
Each product page includes a size guide and fit notes. For oversized fits, consider sizing down if you prefer a closer fit.
Are your items unisex?
Yes. Most of our pieces are designed to be worn by all identities.
Product & Materials
Where are your garments made?
Everything is crafted in Italy, using carefully selected fabrics.
What materials do you use?
We use 100% cotton, French terry, and cotton blends—chosen for softness, breathability, and durability.
How should I care for my items?
Wash cold, inside out. Hang dry. Always check the care label for specifics.
Brand & Philosophy
What does “Tribalego” mean?
A union of “tribal” and “ego”—community and identity. We stand for strength in individuality, shaped by collective roots.
Are your products sustainable?
We produce in limited quantities, using responsible sourcing and ethical manufacturing practices.
Will you restock sold-out items?
Some items are one-time drops. If we restock, we’ll announce it on Instagram or via newsletter.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and secure local options.
Is my payment information secure?
Yes. Our checkout is encrypted and PCI-compliant.
Contact
How can I reach you?
Email: tribalegojtt@gmail.com
We aim to respond within 24–48 hours.
Can I collaborate with you?
If you share our vision, feel free to reach out with your proposal.
Where can I follow you?
Instagram: tribalegoofficial
TikTok: tribalego
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